Issue: Misrouting at Transshipment Port

Root Cause
Barcode mis-scan at feeder vessel yard.

Resolution Steps 
- Arrange feeder vessel backhaul for correct port.  
- Refund additional freight surcharge.  
- Update tracking links to reflect reroute.

Preventive Measures 
- Upgrade scanning stations with AI-driven OCR validation.  
- Flag unmatched route codes in real time.